Kristen has immense knowledge of the mortgage industry. The level of care, attention to detail, and professionalism demonstrated by Kristen far surpassed my expectations. Kristen helped and patiently guided me through the entire process of home buying. She was clear about what she was going to do, and did it above and beyond my expectations. She was always on top of everything. If I had a question, she responded right away, in the end we closed on time! I will definitely use them again. If you are home buying or refinancing and need a lender, Kristen is your best option!!